Your order will be processed and shipped within 1-3 business days of being placed. Custom or wholesale orders may take longer time to be shipped.

Once you have placed your order, unfortunately it is unable to be cancelled if the order is shipped. You should send an email to to investigate further.

No, you do not need to set up an account to make a purchase at Kadio, you can always check out as a guest. However, for convenience, you can create an account to save your information and keep track of your orders.

After placing your order, you will be redirected to your order confirmation page. You should instantly receive an email confirming your order and purchase. If you have any problem throughout your payment process, please email to investigate.

All domestic orders are sent with Australia Post. To track your order, enter the tracking number found in your email on

You can track on the chosen international courier website under ‘tracking’ by copy and pasting the number found in your email. For any enquiries about the tracking number, email with the subject 'International Tracking' as well as your order number.