Your order will be processed and shipped within 1-2 business days of being placed. Custom or wholesale orders may take longer time to be shipped.

Unfortunately, we are unable to cancel your order, if it is already shipped. However, if the order has not been dispatched, we may be able to cancel your order. Reach out to us from the make an enquiry page.

No, you do not need to set up an account to make a purchase at Kadio, you can always check out as a guest. However, for convenience, you can create an account to save your information and keep track of your orders.

After placing your order, you will be redirected to your order confirmation page. You should instantly receive an email confirming your order and purchase. If you have any problem throughout your payment process, please email hello@kadio.com.au or make an enquiry.

All domestic and international orders are sent with Australia Post. To track your order, enter the tracking number found in your email on https://auspost.com.au/mypost/track/